Our returns policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate (underwear/swimwear), hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You must inform us of your intention to return sale items within 14 days of the purchase, and the item must be received back in original condition within 28 days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
To return your product, you should mail your product to: The Triathlon Shop, Unit 1, Building 11, Millennium Promenade, Harbourside, Bristol, GB BS1 5SZ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This is our online returns policy only. Returns policy for in store purchases is clearly shown in store.
Estimated delivery within 3-4 working days on all 'in stock' items.
EXPRESS NEXT DAY DELIVERY UK - £6.00
Order before 2pm for next day delivery.
RESERVE AND COLLECT - FREE
Select reserve and collect as the delivery method at checkout and you can pop into our Bristol Harbourside store to collect your item after 4 hours. This delivery method is only applicable to 'in stock' items. We will contact you if your item is not appropriate for collection to arrange delivery using an alternate method.
The Triathlon Shop delivers worldwide. To see what delivery options are available for your destination, simply select your country on the checkout page. Goods are shipped from the UK. Does not include local taxes or import duties, if applicable.
All our bikes are fully checked and tuned and tested by our Cytech qualified mechanics and then securely packaged, ready for despatch. All you have to do is add the pedals, rotate and tighten the handlebars. Typically we can deliver your bike in 4 - 5 working days (in the UK, longer for international deliveries).